"I was just shopping for myself but pulled out my phone to see if I could get a batch. "Literally saw 8 Brazilians (1 or 2 Hispanics and 1 African…it really doesn’t matter the race) at my Costco yesterday shopping big orders," a shopper posted on Facebook in April. Some shoppers on these Instacart Facebook groups have begun calling minority Instacart shoppers “bots” and “zombies.” The hacking incidents, the apparent use of third-party bots to secure orders, and new workers flooding the market because of the pandemic have fueled bizarre theories on Instacart shopper Facebook groups, including that undocumented immigrants are taking their accounts and scooping up bundles of orders, which are in high demand.
Their ratings and cancellations rates (which factor into the algorithms that determine who gets orders) suffer when they regain access to their accounts.
For those who rely on Instacart to pay for rent and food during the pandemic, getting hacked has meant that they don't have access to money for days.
Hacked Instacart shoppers worry that their accounts could be used by other shoppers to earn income using their social security numbers that they will later have to pay taxes on. "But, a dedicated task force is working on investigating this case." Five of these Instacart shoppers say Instacart deactivated their accounts, effectively firing them, after they were hacked for failing to complete orders they say they never accepted.
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"We may not be able to share full details for privacy reasons," an Instacart representative wrote to Roberta in an email reviewed by Motherboard. Roberta and three other hacked shoppers Motherboard spoke to never learned why their accounts were hacked. Since June, at least 12 gig workers on the grocery delivery platform Instacart have had their accounts taken over by hackers who changed personal information-and in some cases, accepted or shopped orders on their accounts, according to the Gig Workers Collective, a grassroots labor non-profit that organizes gig workers across the country. Reporting it was my last resort.Motherboard allowed Roberta to use her first name only for this story because she feared retaliation from Instacart or being targeted again. Did some digging in online forums about Bots, learned what a few did, and found one or two people online selling said Bots online. To further clarify, and I know this isn't what you're insinuating here, but I feel the need to make it known - if it was an issue on my end, the lengths I went to would have resolved the issue.
Bots will auto grab the Batch, but the batch won't ever hit the actual batch screen and will still send a notification to shoppers that it's available because IC system didn't register the Batch was already accepted the millisecond it was put out. When issue still was happening, I asked shopper care to refresh my account on their end (thinking that my troubleshooting did not 'take'.) Then, as a last resort, put it to the test myself the entire day.Ĭonfirmed it was a Bot. At first thought it was the app, and went through troubleshooting, cleared space in my phone, Uninstalled apps I no longer used, deleted old screenshots, the works!
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It was definitely a Bot because after I reported it, 30 dollar plus batches would actually hit the screen for a second or two. Once again, saw the notification, but the Batch never hit my screen. I got suspicious, and spent an entire day refreshing the screen every 15 secs AND was in an area I had the strongest signal. Connection is a factor I considered initially, after the first few times it happened.
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